The following policy governs the shipping of merchandise by Asama Enterprises Corporation Limited.

In this policy, “we”, “us”, and “our” refers to Asama Enterprises Corporation Limited, “site” refers to Asama Bicycles and Coast Parts and Accessories excluding any linked sites, “you”, “your” and “user” refers to everyone who accesses this site, and “merchandise” and “product” are used interchangeably to refer to any merchandise that you have ordered.

All orders shipped C.O.D. and P.D.C. are subject to a service fee in accordance with the courier rates. A 2% discount applies to C.O.D. orders only.

Freight will be billed in full on your invoice, on orders that do not qualify for the Freight Program listed in the table below. Parts and accessories orders that qualify for the Freight Program will be prepaid in full by us and will not be billed on your invoice. Bicycle orders that qualify for the Freight Program will be 50% prepaid by us. The remaining freight balance will be billed on your invoice. In order for you to take advantage of this order, payment must be received within the account terms as specified in Terms of Sale.

The Freight Program applies only to in-season pricing on parts, accessories and bicycles. It does not apply to blowouts, promotions and specials. Parts and accessories do NOT include frames, folding bicycles, unicycles, child trailers & tricycles.

The Freight Program applies to ground shipments only. Shipments specified AIR will be charged per cubic foot in accordance with the courier rates. For AIR shipments, freight is billed in full on your invoice. Please call our office for quotes on AIR shipments.

All orders will ship in accordance to courier pickup schedules. We reserve the right to choose the courier unless specified at the time of the order.

Order and Shipping Errors

Prior to contacting us, please finish checking the entire order and ensure that all boxes have been received as the courier may not have dropped off the entire shipment stated on the waybill.

If an order or shipping error has occurred, notify us of within 5 working days of receiving it. Notifying us within this time frame will allow us and/or the courier to serve you better by tracing the recent error and providing the solution in the quickest and easiest way possible. Any claims made after this time frame will not be honored.

If 1) a product was not received, 2) the incorrect product was received, 3) the wrong part number was given at the time of order or 4) your customer had changed their mind, please contact us with our part number, quantity and invoice number to begin the process towards providing the solution. If the product must be returned, a RMA (return materials authorization) must be issued by us prior to receiving it, otherwise we will not accept the shipment. If we do not know what it is, we will not accept it. Please see Terms of Returns and Terms of Warranties for more details.

Refused Orders

All refused orders are subject to a 15% restocking fee and all applicable shipping costs.

Damage or Loss of Product

We will NOT grant credit or discounts for products damaged or lost in shipping. Once the courier has picked up and is in receipt of the goods, responsibility is transferred to the courier for safe and timely transport. All claims for the damage or loss of product must be made by you directly against the courier.

Shimano Program

Products	Quantity	Freight Program
Lower Mainland British Columbia, Vancouver Island (major centers)
Parts & Accessories	$250.00+	Prepaid
Bicycles	5+ units	50% prepaid
Interior British Columbia, Alberta (major centers)
Parts & Accessories	$300.00+	Prepaid
Bicycles	5+ units	50% prepaid
Manitoba, Saskatchewan (major centers)
Parts & Accessories	$350.00+	Prepaid
Bicycles	5+ units	50% prepaid
Ontario, Quebec, Maritime Provinces, North West Territories, Yukon (major centers)
Parts & Accessories	$400.00+	Prepaid
Bicycles	5+ units	50% prepaid
Manitoba, Saskatchewan, Ontario, Quebec (major centers)
Shimano*	$400.00+	Prepaid Air
* Applies to Shimano parts only - if minimum freight requirements are met, the order will be shipped next day AIR. This applies solely to Shimano products only and does not apply to bicycles, other parts and accessories, or blowout specials.

Changes to This Shipping Policy

We reserve the right to modify this Shipping Policy as necessary. Please visit this page periodically to review any changes.

How To Contact Us

Should you have questions or concerns about this Shipping Policy, mail to:[email protected] or give us a call at 1.800.663.0692.

This Shipping Policy was last updated on July 1, 2010.